Delivery Problems: Missing Packages, Delays and Address ChangesUpdated 4 hours ago
Tracking says delivered, but I don't have it.
- Check the carrier's delivery photo in your tracking link.
- Look around: porch, side door, mailroom, front desk or a neighbor.
- Packages are sometimes scanned delivered a little early. Give it until the end of the next business day.
- Still missing? Contact us with your order number. We'll open an investigation with the carrier and make it right.
My package is late.
Carrier delays happen, especially in bad weather and around the holidays. If tracking hasn't moved in 3 business days, contact us and we'll check with the carrier.
Battery-only orders
These ship by ground under lithium battery rules and can take up to 5 extra business days.
Can I change my shipping address?
Within one hour of ordering, change it yourself from the order status link in your confirmation email (see our Order Edits article). After that, contact us quickly. We can't redirect a package once it's out for delivery.
Does my order need a signature?
- United States: orders over $800 USD
- Canada: orders over $800 CAD
- EU: orders over €685
- UK, Norway, Switzerland: orders over £600 / €685
Want a signature on a smaller order? Contact us and we can add one.
Do you ship to PO boxes?
In the U.S., yes. PO box orders ship via USPS Priority Mail. We can't ship to PO boxes in Canada, so please use a street address.